/ Returns Portal


All we require. Is that the items have not been used.
When trying on lingerie – please ensure you wear your own panties underneath. It is just like trying on lingerie in a normal store.
Make sure that tags remain on the garments. Return or exchange your online order within 14 days of receipt.
After you’ve returned your order, we will provide you with a refund or an exchange, less shipping costs.
The cost of a return label starts from EUR 4.95 for EU countries.

Please kindly note that we cannot accept any returned items without tags and labels and products with dirty marks or/and stains.
Items must be unused and undamaged and with all original hangtags/labels attached. NO_YA reserves the right to refuse your refund if the items are not returned to us in their original condition.